Frequently Asked Questions

Here you'll find answers to common questions our clients ask. If you don’t see what you need – call or contact us at info@dgprint.biz.

1. What type of products do you provide?

   Good question! We are a full-service print shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the 'Products' tab of our website.

    

2. How do I receive an estimate from your company?

   Well, since you are here, we would suggest you use our 'request an estimate' form underneath the 'Get Started Today' tab. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of us about what you are looking to have completed.

    

3. Tips on how to save your design files

   Make them print-ready and acceptable for us to print. Not sure what 'print-ready' means? Check out that page in the 'Resources' tab.

   ADOBE ILLUSTRATOR & PHOTOSHOP:
   • "Save As..." PDF.

   ADOBE INDESIGN:
   • Export as PDF.

   COREL DRAW:
   Saving your Corel Draw file as an Adobe Illustrator EPS
   • Embed all Images
   • Convert all your text/copy to outline fonts
   • Export as Illustrator EPS

   FREEHAND:
   • Embed all Images
   • Convert all your text/copy to paths
   • Export as Illustrator EPS or PDF

   PAGEMAKER:
   Saving your PageMaker file as an EPS
   • Embed all Images
   • Convert all your text/copy to outline fonts
   • Export your file as an EPS using the below settings:
   Postscript Level 2
   CMYK Mode
   TIFF format and
   Binary

   PUBLISHER:
   You will need to have the full version of Adobe Acrobat PDF. If you don’t, please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
   Under File, Print, select Adobe PDF writer
   Under Properties select Press Quality and Save your PDF

    

4. At what resolution should I save my photos and graphics?

   Resolution should be set to 300 dpi.

   Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

   Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

    

5. What is a proof and why is it important that I look at it?

   In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

    

6. What is the Pantone Matching System?

   The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

    

7. Why do the printed colors look different from the colors on my screen?

   In short, printers and monitors produce colors in different ways.

   Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

   When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

    

8. Is white considered a printing color?

   Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it. We offer white ink for non-white paper and print surfaces on both our offset presses and our flatbed printer.

    

9. What file format should I use when submitting my electronic document for printing?

   PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

    

10. Once I submit the documents, how long will it take to finish my job?

    Some jobs may take several days to complete depending on their complexity and size, while simpler jobs may be completed in a few hours. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

     

11. What is variable data printing?

    Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient. This is perfect for mailers, individualized greeting cards, certificates, and much more.